04 Sep 2023
The 2023 financial year saw yet another enormous lift by the ASM Global team at ICC Sydney. An extremely dynamic year meant our financial results outpaced our initial targets, allowing us to announce the delivery of A$600 million in economic impact for the Sydney community. This result, driven by event delegate and patron spend, has not only invigorated the businesses of Sydney, but through our direct supply chain, has also reverberated across New South Wales.
At the heart of our operation are the exceptional individuals who comprise our extraordinary team. We take immense pride in cultivating an inclusive environment that nurtures the growth and fulfillment of our personnel. With talented, experienced professionals positioned to orchestrate service excellence for event organisers, we fostered an environment that enables careers to flourish rather than simply providing jobs.
Throughout the fiscal year of 2023, we scaled up our workforce to meet client needs recruiting 923 casual and permanent team members. We reported 83% team member engagement and as a testimony to our commitment to professional development, we have invested 7,014 hours in training enabling us to deliver 500 core events. In a celebration of growth, we are pleased to report 61 internal promotions, along with the nurturing of 14 promising traineeships.
Despite the headwinds we faced to scale and train up our delivery teams to match business demand and reengage with our evolved distribution and supply chain, we reported 99% client satisfaction and 96% delegate satisfaction during the period.
Consumer exhibitions and national conferences performed well. On an international front, similar to the international leisure tourist, our international event bookings and international delegate attendance are yet to fully recover. We expect it will take another two to three years for all international markets to fully stabilise.
At ICC Sydney, we are committed to ensuring the success of our clients, as we believe this means we too have been successful. We are likewise committed to making a difference for all our stakeholders — the venue’s owners and partners, visitors to events and the community at large.
Propelled by the resounding success of the Sydney WorldPride Human Rights Conference, ICC Sydney ramped up its commitment to champion inclusivity. We built upon our Accessibility and Inclusion Guide for visitors, with the creation of a client tool kit to ensure all events delivered at ICC Sydney are as inclusive as they can possibly be.
Through our Legacy Program, which was activated 115 times at events last financial year, we built opportunities for local First Nations businesses and cultural representatives, creative industries, entrepreneurs and emerging talent from Sydney universities and beyond. We worked with clients to reduce and report on event carbon footprint.
In line with our broader corporate social responsibility commitments, we proudly contributed 3,000kg of food as well as a further 3,000kg of repurposed goods to charities that support people in need. We are on track to deliver all the objectives of our second Reconciliation Action Plan, and we have now engaged 19 First Nations suppliers with a FY2023 spend of A$385,000.
Adding to our positive outcomes for the year were our efforts to reduce our environmental footprint. As a founding signatory to the Joint Meetings Industry Council’s Net Zero Carbon Events pledge and building on our Silver EarthCheck and ISO 14001 – Environmental Management accreditations, we aimed to limit environmental impact through the sustainable use of resources to manage the building and our operations. Last year, we introduced our first sustainability focused Menu Collection with 186 carbon friendly menu items and reached a new milestone of 68.4% waste diverted from landfill, inching closer to our 75% diversion target.
The 16 national and international awards won by the team throughout the year, including the International Association of Convention Centres 2022 Innovation Award, TTG (Asia) Travel Awards 2022 Best Convention and Exhibition Centre, the Exhibitions and Events Association of Australasia Awards for Excellence 2022, Sustainability Initiative Award (Legacy Program), and the Spice News Hot 100: Hotels and Venues 2023 Most Sustainable Hotel or Venue and Best Mega Venue in Australia, are also testament to the world class reputation of the venue and the passionate professionals that work here.
We are optimistic as we anticipate growth and remain steadfast in our commitment to serving our community. The impact of the business events we deliver will continue to drive important legacies of excellence, environmental sustainability and lasting social benefits. We look forward to continuing to grow the business and care for our community today and tomorrow.
Read ICC Sydney’s Annual Performance Review 2022/23 now. GEOFF DONAGHY Chief Executive Officer, International Convention Centre Sydney Group Director — Convention Centres ASM Global (APAC)