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Big hearted venue in a world class destination enhances in house services that clients and attendees

Media Release

12 October 2022

International Convention Centre Sydney (ICC Sydney), managed by ASM Global, reported today that the passionate professionalism of its people, its delivery of world class, in house services and a focus on a more sustainable industry were responsible for their 99% client and 99% delegate satisfaction ratings.  

Located in one of the most celebrated, stunning and visited cities in the world, ICC Sydney has expanded its in house culinary and audio visual services, invested in the development of new client tools to optimise event planning, and broadened the partnerships within its Legacy Program, which seeks to reduce the environmental footprint of events and deliver positive social impacts across the Sydney community. ICC Sydney CEO, and ASM Global Group Director - Convention Centres (APAC), Geoff Donaghy said by offering ever better world class services in an exceptional destination, the venue was welcoming resurging numbers of business events to a revitalised city.

“ICC Sydney’s team is excited to welcome increasing numbers of international delegates to our diverse, dynamic city and unparalleled location. And our clients and their event attendees — who both return 99% satisfaction rates, are reporting extraordinary experiences at our venue.

“When holding events at ICC Sydney, clients can expect a world class experience, with access to in house services that put the delegate first,” Mr Donaghy said. Managing Director & Owner of ICMS Australasia, Emma Bowyer said the venue’s delivery of its first international event since the onset of the pandemic, the International Conference on Soil Mechanics and Geotechnical Engineering 2022, was outstanding. “ICC Sydney has been extremely flexible and supportive over the last six years and throughout the pandemic. No other venue in Sydney is able to cope with such a large international conference and its requirements including hybrid — everything is under one roof, with an abundance of accommodation on its doorstep,” Ms Bowyer said. Event organisers can bring their events to an ever-successful venue delivering world class culinary, audio visual and sustainability services, supported by its experienced and passionate team, backed by a rejuvenated city surrounding Australia’s premier events precinct.


Award winning audio visual services and event planning innovations ICC Sydney has bolstered its event planning services and in person attendee experiences with high tech planning and audio visual solutions.

Increased avenues to reduce the environmental footprint and raise the social impacts of events In alignment with the ASM Global ACTS worldwide sustainability and equity program, ICC Sydney has elevated its best practice CSR program, piloting new avenues for event organisers to leave a positive legacy through their events.

Culinary services that celebrate native ingredients and the best of the region ICC Sydney’s culinary services enhance in person attendee experiences through menu selections that connect visitors to the venue’s unique location.

Speaking at the IMEX America trade event, Director of Corporate Affairs, Communication and Sustainability Samantha Glass said, “ICC Sydney drives the constant evolution of our premium services, including our Legacy Program, to meet the changing needs of our clients. In embodying our More Than a Venue promise, we help to enrich business event experiences while delivering positive change in our communities — all supported by our in house team of passionate event professionals. “We bring this vision to life in many ways like introducing clients and delegates to authentic Sydney experiences, from First Nations cultural performances to working with local charities to minimise food waste or repurposing left over furniture to giving young artists or entrepreneurs the opportunity to take to the stage at our international venue. This depth of connection proves that ICC Sydney is more than a landmark venue — it is a central part of the community,” Ms Glass said.

​To find out more about ICC Sydney visit www.iccsydney.comor to share your ICC Sydney experiences on your social channels, tag @ICCSyd and use our hash tag #morethanavenue.

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