ICC Sydney are delighted to share the Annual Performance Review FY2022/23 results and invite you to read the full report here.
ICC Sydney surpassed revenue and profit forecasts by securing 500 events that attracted over one million visitors who spent almost A$600 million in the Sydney economy. The results saw visitation more than double the 470,000 visitors and the economic contribution more than triple the A$190 million of FY2021/22.
Despite the headwinds we faced to scale and train our delivery teams to match business demand, we are proud to have reported 99% client satisfaction, 96% delegate satisfaction and 83% team member engagement during the period.
More than the economic benefits we drive for our city and State, we are an important piece of city social infrastructure. With that in mind, we are on track to deliver all the objectives of our second Reconciliation Action Plan and our Legacy Program, which builds opportunities for local First Nations, creative industries, entrepreneurial businesses as well as students with clients through their events at ICC Sydney.
During the year, and off the back of a highly successful Sydney WorldPride Human Rights Conference, we have sought to be the most inclusive venue possible, building on our Accessibility and Inclusion Guide for visitors to create a client tool kit to ensure all events delivered at ICC Sydney are as inclusive as they can possibly be. We worked with clients to reduce and report on their event carbon footprint through the year and we connected clients with community to deliver upon the 115 Legacy Program activations through events hosted by ICC Sydney.
The 17 national and international awards won by the team are also testament to the world class reputation of the venue and the passionate professionals that work here.
We look forward to continuing to grow the business and care for our community today and tomorrow.
If you have any questions regarding the report, please contact Director of Corporate Affairs, Communication and Sustainability, Samantha Glass.
ICC Sydney CEO and Group Director – Convention Centres, ASM Global (APAC)
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